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Your Rights and Our Legal Commitments

situs228 operates under a clear legal framework so you always know exactly where you stand — your account data, your transaction records through DANA, OVO, GoPay and QRIS…

Documented Privacy PolicyData Retention RulesAccount Security TermsContact RightsJurisdiction Clarity

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How Our Legal Framework Applies to You

situs228 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction you have with situs228 — from opening your account to processing a withdrawal via DANA or GoPay. We collect only the data necessary to operate your account, verify your identity, and fulfil transactions. Information submitted during deposit flows through OVO, QRIS

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or bank transfer channels is handled under the same data protection rules that cover your registration details. We do not share your personal information with third parties outside of payment processing and fraud prevention operations. Players in Surabaya and across Indonesia accessing our platform are subject
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to the same policy version, and access to specific features depends on local law. We review these terms periodically, and any material change is communicated through your registered account notification channel before it takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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Reach Us About Any Legal or Policy Matter

If you have a question about your rights, a data request, or a clause in our terms, our support team handles legal and policy enquiries separately from general account help. Dedicated channels are open around the clock so your concerns reach the right team without delay.

Team online

Live Chat — 24/7

Open the chat widget from any page inside situs228 and select the Policy or Legal topic. A trained agent picks up within two minutes and can escalate your query to our compliance team if needed.

Email Support

Send detailed enquiries — including data deletion requests or policy disputes — to our official support address. We commit to a written response within 48 hours, with a case reference number issued immediately on receipt.

Account Ticket System

Log in, navigate to My Account › Help › Submit a Request, choose Legal & Compliance, and attach any relevant documents. The ticket is time-stamped and tracked until closure, giving you a full audit trail.

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How We Protect and Manage Your Data

Beyond the policy text, we maintain specific operational practices that protect your account and your personal information at every layer — from the moment you deposit via QRIS to the point your…

Encryption in Transit

Every page and API call on situs228 uses TLS 1.3 encryption. Your login credentials, payment details and personal data are never transmitted in plain text, whether you are on mobile or desktop.

Cookie Policy

We use strictly necessary cookies to maintain your session, plus optional analytics cookies you can decline at any time via the cookie preferences panel in your account settings. No advertising cookies are placed without your consent.

Data Retention Schedule

Account records are kept for the period required by applicable financial regulations. After that period, personal data is deleted or anonymised unless you have an open dispute. You can request your retention period in writing.

Account Security Steps

We enforce two-factor authentication on every account login. If we detect an unusual login location or device, your session is paused and a verification prompt is sent to your registered phone number before access continues.

Requesting Data Changes

You have the right to access, correct or request deletion of your personal data. Submit your request through the account ticket system or by email; we verify your identity first, then process the request within 14 business days.

Who Handles Complaints

Legal and data-related complaints are reviewed by our compliance team, separate from frontline support. If your complaint is not resolved to your satisfaction, we will provide written next-step guidance within five business days.

Common Legal Questions From Our Users

Below we answer the policy and rights questions that come up most often. If your specific question is not here, our compliance-trained support team is available around the clock through live chat or the account ticket system.

Access and eligibility for online gaming platforms depends on local law. We recommend you verify the regulations applicable in your region before opening an account, as rules may vary by location within Indonesia.

We collect your name, email address, phone number and identity verification documents required for payment processing. Payment-specific data from DANA, OVO, GoPay or QRIS transactions is handled separately under those providers' own policies.

Log in and navigate to My Account › Help › Submit a Request, then choose Data Access Request. Alternatively, email our support address with your account ID. We respond within 14 business days after verifying your identity.

Yes. You may request deletion of your personal data at any time, provided there are no open financial disputes or legally required retention obligations. Submit the request via the account ticket system and our compliance team will confirm the outcome in writing.

We retain financial transaction records — including deposits via QRIS or GoPay and any withdrawals — for the period mandated by applicable financial regulations. Personal profile data not tied to financial records may be removed earlier on request.

Contact us in writing through the email channel or account ticket system, referencing the specific clause. Our compliance team reviews the concern and provides a written response within five business days, including any available next steps.

Strictly necessary session cookies run automatically to keep you logged in. Optional analytics cookies can be declined via the cookie preferences panel in your account settings at any time, without affecting your ability to use the platform.

Your Rights and Our Legal Commitments

Reach Us About Any Legal or Policy Matter

Live Chat — 24/7

Email Support

Account Ticket System

How We Protect and Manage Your Data

Encryption in Transit

Cookie Policy

Data Retention Schedule

Account Security Steps

Requesting Data Changes

Who Handles Complaints

Common Legal Questions From Our Users

01 Is situs228 accessible and legal for me to use in Indonesia?

02 What personal data does situs228 collect when I register?

03 How do I request a copy of the data situs228 holds about me?

04 Can I ask for my personal data to be deleted?

05 How long does situs228 keep my account and transaction records?

06 What happens if I disagree with a clause in the terms and conditions?

07 How are cookies managed on situs228, and can I opt out?

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